To help us process your asset retrieval requests smoothly and securely, please note the following if your request is submitted more than 15 days after the original transaction date. Requests submitted after this period are considered overdue and will be handled according to the rules below.
1. Fee Guidelines for Overdue Requests
For overdue requests, we need you to provide a brief explanation of the situation so we can continue processing.
Timeframe & Fees
15–30 days after the transaction: A standard fee of 47U applies.
More than 30 days after the transaction: A fixed fee of 200U applies.
Why the fee is applied
The fee helps cover the additional steps required to verify transactions, perform manual checks, and ensure compliance, so that we can handle your request efficiently and securely.
Please confirm that you understand the applicable fees when submitting your explanation, so we can proceed with your request as quickly as possible.
Please note:
Overdue requests are handled as exceptions, and Cobo cannot guarantee successful retrieval.
Any delays, losses, or irretrievable funds due to overdue submission are the responsibility of the applicant institution.
2. Overdue Asset Retrieval Application Form (Template)
Please complete the following details and submit to Cobo Support or your Account Manager.
1. Applicant Institution Information
Legal Entity Name:
Portal Admin Name:
Portal Admin Email:
2. Transaction Information
Original Transfer Date:
Original TXID:
Refund TXID (if applicable):
Asset Type & Amount:
Returned Amount:
Application Submission Date:
3. Explanation for Delay
Please describe the reason for the delay, e.g.:
Missed monitoring of transaction status
Delayed refunds from third-party platforms
Administrative oversight
Other objective reasons
3. Confirmation & Declaration
When submitting the application, please confirm:
All provided transaction and account information is accurate and complete.
You understand that overdue requests are treated as exceptions and successful retrieval is not guaranteed.
You acknowledge that any delays or losses due to overdue submission are your responsibility.
Cobo may request additional documents and extend the processing timeline if necessary.
4. Submission
Admin Signature (handwritten or digital):
Date:
Submission Method: Upload via Portal ticket system or email to [email protected]
⚠️ Helpful Tips to Avoid Overdue Requests
Monitor deposit and settlement status regularly.
Submit any exceptions or issues within 15 days of a deposit or withdrawal.
Maintain clear internal procedures for tracking and managing user transactions and exceptions, so overdue requests can be handled quickly.